Returns & Exchanges

At Hohem, we want you to be completely satisfied with your iSteady M7 purchase. If you are not happy with your gimbal, we offer a 30-day money-back guarantee for items in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the iSteady M7 along with all included accessories, manuals, and cables in the original manufacturer's box to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 7 business days.